Privacy Policy

At PlayNow, we respect your right to privacy and are committed to protecting your personal information. This combined privacy policy explains how we collect, use, disclose, retain, secure, transfer, access, correct or delete your personal information.

We collect and process the following types of personal data:

• When you create an account with us, we may ask for your name, email address, date of birth, physical address, phone number, financial and payment information.
• We may also collect other information about you through our website or mobile applications, including browsing history, location information, device details and internet protocol (IP) addresses.

We use the collected data in accordance with Canadian laws and regulations. The purposes for which we process your personal data include:

• To verify your age, identity and eligibility to participate;
• For anti-money laundering, responsible gaming and fraud prevention purposes;
• To facilitate payment transactions;
• To provide customer support and enhance our services;
• To improve the security of our systems and processes.

Your information will be shared with:

• Our agents or service providers for purposes such as data storage or hosting.
• Third parties where required by law or in accordance with a binding agreement, including financial institutions and regulatory bodies.
• Other users (for example, when participating in multi-player games).

Data Retention

We retain your information for the duration of our relationship, plus:

• Seven years after you close your account, except as otherwise required or permitted under applicable law;
• One year from last login date, in case of self-excluded players.

Your data will not be transferred outside Canada unless necessary to comply with a request by any government institution.

Data Protection and Security Measures

To protect the integrity and confidentiality of your personal information:

• We implement industry-standard security protocols (256-bit SSL encryption) on all our websites.
• All transactions are encrypted using Payment Card Industry Data Security Standard (PCI-DSS).
• Access to your account is password-protected, with enhanced security for secure login and two-factor authentication.

Data Subject's Rights

You have the right to:

• Request access or correction of personal information;
• Ask us not to process further with any data collection.
• Withdraw consent at any time.